Citizens Advice has been helping people for 77 years. We’re most people’s first port of call when they have a problem to solve, and we’re here for everyone. Last year our volunteers and staff helped 2.7 million people with 6.2 million issues. And our online advice was visited 43 million times.
We also work to fix the underlying causes of people’s problems. We continually look at the problems people come to us with — face to face, on the phone and online — and try to find solutions.
The snap election is an opportunity for political parties to promise to solve some of the most common problems people face. Based on our evidence, this is where they should start.
Read more about of our ideas in our manifesto for the next government.
If you've yet to register to vote, you can do so here: https://www.gov.uk/register-to-vote
One third of all the issues we help people with relate to benefits. Improving medical assessments for disability benefits and Universal Credit would make sure people aren’t left without the money they need to make ends meet.
In the last year we’ve helped people with 350,000 employment issues. Many of these people are being denied their basic rights at work, like holiday pay, sick pay and parental leave. A stronger enforcement body is needed to confront employers that break the rules.
Citizens Advice helped people with 1.5 million debt issues last year. Prices are rising faster than wages, putting pressure on household budgets. A cap on interest for all high cost credit would make sure people never have to pay back more than twice what they borrow.
Our consumer helpline tackled over half a million problems for people last year. Too often companies exploit people’s loyalty — and vulnerable people end up paying the most. Protecting people on expensive standard tariffs in energy and telecoms would put money back in the pockets of hard-pressed households.
The world is changing quickly. Whether it’s what Brexit means for your family or how to apply for Universal Credit, people need independent support and advice. Fines levied against companies such as banks, energy and telecoms could be used to help meet the need for investment in advice.