PIP- Right decision, first time


PERSONAL INDEPENDENCE PAYMENT, the number one Benefit problem that clients bring to Arun and Chichester Citizens Advice.


There are many recipients of the Personal Independence Payment who do not receive the correct benefit award first time.   This can lead to needless emotional stress, anxiety and debt. In some instances, losing the mobility benefit could lead to claimants being housebound as a result of a wrong decision by the DWP.


The Appeals process can take up to a year with the subsequent impact on the family and 65% of all Appeals result in a different award.


Carol Groves, CEO reports that Citizens Advice Arun and Chichester have reviewed in detail the journey of all the clients who have sought advice over the last year and have concluded that the DWP need to take action to ensure that they come to the ‘right decision, first time’.

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