We will assess your problem in a ten minute 'gateway' exploratory interview, and if you need further advice from either a generalist or a specialist advisor, we will make this appointment for you or refer you for help elsewhere.
If you are referred for an appointment you will be given a time and date, and a list of information to bring to this appointment. It is very important that you attend this appointment with all the correct information otherwise your adviser may not be able to help you resolve your problem.
Our advisers will explain the options available to you and the possible outcomes of the different courses of action. You are encouraged to make your own decisions and act on your own behalf.