RECRUITING NOW - PAID ROLE Universal Support - Help to Claim Adviser



16 hours per week (Tues to Friday 9am to 1pm) Fixed for 1 year with a possibility to extend


Based at Littlehampton with cover occasionally in another centre


Competitive Rate

Closing date:

5pm – Wednesday 17th April 2019

Interview date:

Friday 26th April 2019

Job description:

Citizens Advice is set to deliver a new service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service. You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

Role purpose:


  • Able to work unsupervised
  • Good IT skills
  • Good communication skills
  • Competent Adviser in Welfare benefits and Universal Credit processes

For further details and an application pack please email Danni Colclough at