Vacancy

Trainee Debt Adviser

 

Hours:

37

Location:

Home-based with some face-to-face working throughour Arun & Chichester

Salary:

£23,500 PA

Closing date:

12/10/2020

Interview date:

19/10/2020

Job description:

You will be trained to give advice across channels including face-to-face, telephone, email and web chat. You will receive project funder accredited advice-level training within 12 weeks of starting your employment, with further specialist level training to follow. You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.

Role purpose:

Currently this £27 million project, funded by the Money and Pensions Service (MaPS) delivers multi-channel debt advice to 300,000 people a year, including some of the most financially excluded groups in society, with over £0.5 billion in debts. The service is delivered through 450 debt advisers based across 120 advice agencies, 2 national contact centres, 1 national webchat service, 1 national Debt Relief Order Unit and an overflow telephone service. You will be trained to give advice across channels including face-to-face, telephone, email and web chat. You will receive project funder accredited advice-level training within 12 weeks of starting your employment, with further specialist level training to follow.

Essential:

  • Requirements:
  • Commitment to training
  • Able to prioritise and work to deadline
  • Effective communicator
  • Good numeracy skills
  • Confident IT user
  • Able to work as a team and independently
  • Able to work in a non-judgemental way

For further details and an application pack please email Charlie Young at c.young@arunchichestercab.org.uk