National Consumer Week 2020

National Consumer Week

National Consumer Week is a yearly campaign that aims to raise people's awareness of specific consumer issues. 

This year’s campaign will focus on raising awareness of consumer rights when shopping online, and what people can do if something goes wrong. It will take place on 16 - 22 November to get in


How can I get involved?

Join in with the conversation from 16-22 November on our Facebook, Twitter, and Instagram pages. 

  • need more information?
  • Have a story to share? 
  • Would like to partner or help share our campaign?
  • Like us to deliver a presentation for your business or community group?
  • Press & media enquiry?

Please email with the subject 'National Consumer Week' for more information and to join our mailing list to gain access to media content and updates on the campaign and vital news on consumer issues.

Take Part In Our Interactive Game

  • Pass the parcel - an interactive journey of a parcel from buying to arriving at your home.

How can I find out more about my rights?

If you’re looking for advice on what your consumer rights are when buying something online and what you can do if you have a problem, you can find out more on our advice pages.

What are my rights when shopping online?

We want to make sure you know what your rights are when buying something online, and what you can do if something goes wrong.

Have a look at our leaflet for an overview of your consumer rights when buying something online and information on what you can do if something goes wrong.

You can find out more detailed information on our consumer advice pages. Below are some useful links to our advice on some of the more common issues.

If you need more help with a consumer problem you can also contact the consumer helpline.

Advice on scams and shopping safely online

Visit our scams advice pages for tips on how to recognise a scam, what to do if you spot one, and advice on how you can protect yourself online.

Our partners

Citizens Advice runs National Consumer Week in close collaboration with the Consumer Protection Partnership. This brings together key partners in the consumer landscape to identify, prioritise, and coordinate collective action to tackle detriment.

Partners include the Trading Standards Service and the Department of Business, Energy, and Industrial Strategy (BEIS).