Universal Credit - Help to Claim

Over 2.6 million claims for Universal Credit have already been made

Universal Credit works differently from other benefits. The biggest differences are:

  • You can get Universal Credit if you're unemployed, but also if you're working.
  • You'll usually get a single payment each month, rather than weekly or fortnightly.
  • Instead of getting a separate housing benefit, your rent will usually be paid directly to you as part of your monthly Universal Credit payment.

You might need to claim Universal Credit if:

Your employment status changes.

  • A partner joins or leaves the household.
  • You have a change in family circumstances.
  • You start or stop being a carer.
  • Your ability to work changes.
  • You are asked to by the DWP.


Are you struggling to get to grips with Universal Credit?

Have you been told to make a claim but are not sure how?

Will you struggle to manage your money monthly?

Arun & Chichester Citizens Advice can help!


What we can offer:

If you live in the Arun & Chichester District, we now have a dedicated Universal Credit adviser who can help with:

  • Making a claim
  • Setting up an email address
  • Assist with verifying process
  • Logging in and updating your account
  • Understanding payment advances
  • Managing your money
  • Alternative payment arrangements
  • Finding sources of help to manage for the first month
  • Benefit checks
  • Preparing you for your work coach appointment
  • Scanning and uploading documents


How do I get advice?

In person...

Bognor Regis & Chichester

Mon - Fri 10:00 – 16:30


Tue & Thu 10:30 – 15:30 Chilgrove House

Wed & Fri 10:30 - 15:30 Littlehampton Library


Over the phone...

Adviceline: 0800 144 8 444

(from a mobile, call 03003 300 650)

Mon - Fri - 10.00 - 16:00


Click here for more information about our Home Visiting service.


For general information on Universal Credit see:



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