Advice Innovation Project

What the Project is about? 

The Innovation project is funded by the BEIS (The Department for Business, Energy & Industrial Strategy) in order to learn about improving access to remote advice. 

Our previous research highlighted the difficulties that those with various disabilities have accessing our services. To resolve this, we want to implement a quick-link video conferencing software, improved possibilities for document sharing and having equipment with partner organisations in the community. 

For this project we will be grouped with other local Citizens Advice services who are either addressing similar inequalities or using similar techniques.  

It is an exciting new project that will help shape the future of advice for the whole of the Citizens Advice organisation. 

We also have a blog to keep you up to date on new developments with the project, if you’d like to follow the project/get updates on its progress – please scroll down to the heading Keep up to date and follow the link. 


Keep up to date

If you would like to stay up to date with all the new and exciting details of our new project, you can read our weekly blog posts through the link below:  


Do you need advice?  

Follow the link below to enter a private virtual waiting room. From there, one of our advisers will join you to start your appointment.  We can request translators in other languages including BSL. You can also use our online form to request an appointment using Relay UK. 

Our virtual waiting room is open Tuesday through to Friday 10am-12pm.

You can now request an appointment through our online form.

By submitting your details in the request form, you confirm that you agree to your data being shared with our team via email, who will then add your details to our secure database and make contact with you. You can find out more about how we store and use your data in our privacy policy.

If you need advice out of these hours please contact one of our main advice channels which are open Monday through to Friday. From 10am-4pm. These can be found by following this link: Get Advice