Scam Awareness Fortnight

Our annual Scams Awareness campaign aims to create a network of confident, alert consumers who know what to do when they spot a scam. This year's campaign will take place from the 14 - 27 June 2021 - head over to our social media pages and LIKE, SHARE, COMMENT, and help us help more people become Scam Aware! 

Financial Scams

Scammers seek to exploit the vulnerability, and the Covid-19 pandemic is no exception. Many people are in difficult situations, facing issues with employment, debt, housing and health. We’ve seen evidence that scams are exploiting the financial pressures this is putting people under.

Consumer Service data shows that there has been a significant increase in the number of scams relating to financial services reported in the past year. These can include things like:

  • Adverts offering fake “Get Rich Quick” investment schemes

  • Phone calls, texts or emails from scammers pretending to be your bank, so they can get you to transfer money to them or give them your personal details

  • Scam emails or automated calls pretending to be from an official organisation, like HMRC calling about a tax issue

  • An offer of a pensions review out of the blue

With many people losing jobs, losing income and struggling to pay their bills, it is no surprise that there has been a rise in such scams. These issues are likely to remain prominent as we move out of the pandemic.

As a result, this year’s Scams Awareness campaign will be focusing on the financial scams that have emerged as a consequence of the coronavirus outbreak.

Advocacy Resources

Read our advice pages for more information:

If you're looking for advice and support on scams please visit our online advice pages.

Your efforts during the Scams Awareness campaign are important, whether you’re an individual consumer looking to protect yourself and your family from scams, or an organisation or group representing consumers.

Protecting people against scams is more important than ever. Many people are facing issues as a result of the coronavirus pandemic - from employment and debt, to housing and health - meaning more people are in vulnerable situations. Scammers are taking advantage of this, so it's vital people have the knowledge and tools they need to protect themselves.

Help us spread the message that scams are crimes that can happen to anyone and that we can all take a stand to help stop them. There are actions we can all take to report them, share stories and raise awareness of scams to safeguard ourselves and others.

If you have any campaign enquiries please email campaigns@citizensadvice.org.uk.

Advice on scams

It’s important to always keep an eye out for scams - they can and do affect anyone. Take a look at our advice pages below for more information and support.

If you think someone might be trying to scam you, it’s important to act straight away. If you need further advice and support you can call the Citizens Advice consumer service on 0808 223 1133

 

Resources to help teach consumers about scams

  • Citizens Advice scams advice pages. Citizens Advice offers free advice and helps people to find a way forward. You can also contact the consumer service for free consumer advice, including advice on scams at 0808 223 1133 (or 0808 223 1144 to contact a Welsh-speaking adviser).

  • Friends Against Scams. Run by the National Trading Standards scams team, the campaign aims to protect and prevent people from becoming victims of scams by empowering communities and businesses to ’Take a Stand Against Scams’.

  • The Pensions Regulator has handy downloads for consumers to help them spot pension scams.

  • The Money Advice Service offers free and impartial money advice, including advice about scams.

  • The Financial Conduct Authority has a register of authorised financial firms at www.fca.org.uk/register and a list of firms which have been implicated in scams. The FCA website also has advice to help investors avoid falling victim to scammers and a Scam Smart game showing examples of investment scams. 

  • Get Safe Online are an organisation aimed at informing consumers to protect themselves from online scams with factual and easy-to-understand information on online safety.

  • www.cyberaware.gov.uk is a website launched by the government aimed at helping the public and small businesses to spot and avoid fraud, by raising awareness and promoting digital security for online users.

  • Led by UK Finance and backed by the government, Take Five is a national awareness campaign providing advice and tips for consumers on how to protect themselves from financial fraud.

Help for people who have been scammed

  • Think Jessica is a charity that raises awareness of scams that target elderly and vulnerable people in their own homes, including by telephone, the postal system and on the doorstep. 

  •  Victim Support gives free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected across England and Wales. Call 0808 1689 111.

  • Age UK has local branches around the UK providing help and support for older people. Call the national line for free on 0800 678 1602.