Claire's Volunteering Story

“I have been with Citizen's Advice for one year now and enjoyed every minute!” 

“I had been tempted to apply for a volunteer role at Citizens Advice for a long time then I decided to go for it. I was a bit worried if I would be accepted because I have Cerebral Palsy. I was delighted to find out that this was no problem at all. 
I was surprised at the different ways that clients can access advice. I originally thought it was just telephone advice. I was so happy that I could be an adviser and give advice via email. 

As an adviser, I work remotely and give clients advice on their issues on the email channel. 

I have been with Citizen's Advice for one year now and enjoyed every minute! The thing I enjoy most about my role is knowing that I am helping someone when I give advice. 

Volunteering has made a huge difference to me. I really enjoy the routine of volunteering and I am more happy, confident and it has really helped me with my reading abilities.” 

To anyone thinking of volunteering at Citizens Advice Claire says: 

“I would say go for it and give it a go! The training was enjoyable, and I learnt a lot about many interesting topics like employment, housing, benefits and loads more. The support you get here is great too. There is always someone to go to if you have any questions or need help with the advice you are giving.”