We have highly trained volunteers supporting the delivery of our service. They come from all sorts of backgrounds and help with everything we do: fundraising, IT, administration, campaigning, trusteeship, and, of course, giving advice.

Whatever your skills, we have something to suit you!


Volunteer roles

Receptionists: Receptionists are the first port of call to an effective and high-quality advice service. We train our receptionists in customer service and administration tasks.

Advisers: Advisers conduct full advice appointments with clients, providing them with in-depth information which may include money management, employment, benefits or consumer. Full training is provided.

Focused Debt Advisers: Advisers conduct full advice appointments with clients, providing them with in-depth information in money advice, initially working on budgeting and then considering the options available. Full training is provided.

(Home-based only) Admin Roles: There are lots of different admin roles to support the work that is done in our advice centres.

(Not currently recruiting) Research & Campaigns: Campaigns are one of the twin aims of Citizens Advice. Campaign for change – give a voice to our clients.

(Not currently recruiting) Finance Support: The role supports the Finance Manager in processing invoices and expenses, using accounting software. This role is ideal for someone hoping to develop in finance or accounting.

(Home-based only) Fundraising: This role supports our CEO in securing vital funds to keep the organisation running. The role is varied and in particular looks at bid writing and associated tasks.

(Home-based only) Marketing: Volunteers will work with the marketing team to spread the word about the services we offer which may involve attending events, giving presentations or creating promotional material.

(Home-based only) Social Media: This role supports our Social Media Coordinator in raising our online profile and presence through interactions online including our website. The role is suitable to those with a background or interest in online marketing or social media.

(Not currently recruiting) Trustee: Because every Citizens Advice is a registered charity, each has its own board of trustees. Some trustee roles require specific skills but we welcome people of all ages, backgrounds and experience to our trustee board. Because trustee boards tend to meet in the evenings, you can fit this around a full time job or study.

Click here for more information about roles


Join the team?

If you're interested in being part of our team, complete our online application form.


During the COVID-19 outbreak, our volunteers are still delivering advice. Could you be part of the team?

We're looking for home-working volunteer advisers who can deliver advice through email, webchat, telephones or video calling

If you're interested in an exciting new role as an adviser,please submit your details

What you will need:

• A laptop or similar device that you're confident in using

• A stable internet connection

• Able to commit to the equivalent of 1 full day per week when centres re-open

• Able to learn quickly through a variety of learning mediums, such as e-learning, information packs and video

• An interest in helping clients with subjects such as benefits, debt,housing and employment

What you'll get:

• Support via telephone, email and chat from our training team

• Daily support during your volunteering hours from the supervisory team

• Enhance your CV• Develop new skills whilst helping the community

• Gain knowledge in the issues facing society