Principles of the scheme
Clients must be facing financial ‘crisis’ which has been evidenced through an exploration with an adviser who has looked into the reasons for the client’s ‘crisis’. Recent documents mentioned below will be required and taken into account but will be looked into further when refered on for budgeting etc
Examples of ‘crisis’ could be:
- Client had an unexpected large car repair bill to pay this month and it has left them with no funds
- Client had a change in financial circumstances which has meant they have been left short of funds for the month
Examples that would not be acceptable reasons to evidence ‘crisis’:
- Client states that the ‘cost of living’ has left them with no funds for the month
- Client has had large payments into their account but this has been spent on things that were not essential and so no longer have funds for energy payments
The client must also provide a copy of a recent bank statement and a copy of proof of energy account (ie an energy bill), which should ideally both be from that month, or at least within the past 3 months
Any client we issue a fuel voucher to must be referred forward for budgeting advice and further exploration of the situation and a further deep dive into the requested documents (it is important to note that more full bank statement/s will also be requested here)
Please use the tag "ACCA Urgent Fuel Voucher Requests " in your Casebook notes which will trigger the questions needed to issue a voucher once you click save. Please also set a task to the Supervisor task list requesting the fuel voucher to be issued so a decision can be made on whether we cab issue the fuel voucher (unless you are an adviser who has been informed that you can task directly to the relevant internal FV task list)
If accepted, the client will be awarded 2 x £49 vouchers from the Household Support Fund pot. Larger requests should be requested through the HSF request form
